WE ARE HTx
We provide a full suite of IT and consulting services
Specialized for Banks and ATMs
What makes us different
Wall to Wall Service
Before and After Partnering HTx
Without HTx You Have:
- Multiple vendors that focus on ticket closure and not the resolution
- Less time to service clients since branch staff needs to coordinate services through multiple vendors
- Reduced customer experience due to no accountability with multiple vendors
- An increase in unexpected expenses since they are managed to the contract
- A risk of potential exposure during a pandemic by using multiple technicians on site
Partnering with HTx You Have:
- A single technician that is hardware agnostic to enhance service levels, by focusing on the resolution of the issue
- Minimized staff burden to allow them to focus on BAU, while HTx manages your daily service needs
- Optimized customer experience by having a single point of contact to quickly resolve issues
- A reduction in overall expenses by eliminating multiple service agreements
- Reduced potential exposure risks during a pandemic with our Universal Technician approach
Featured Services
commited to exceeding customer expectations
ATM Support
You Need
ATM Support
We Deliver
- First Line and Second Line Maintenance for ATMs
- ATM Staging, Installation and Removal
- ATM Upgrade Projects
- SW and User Experience Testing
- Remote Managed Services
- ATM Reboot
- Application SW updates
- Operating System SW updates
-
- Content Delivery
- Asset Control
- Electronic Journals
TCR Support
You need
TCR Support
We deliver
- Maintenance services for TCRs
- TCR Staging, Installation, Bring Live, and Removal
- TCR Integration Service
- Direct Integration
- Middleware
• SW and User Experience Testing
• Arca Certified Re-seller
ITM Support
You need
ITM Support
We deliver
- First Line and Second Line Maintenance for ITMs
- Video Interface with Interactive Tellers
- ITM Staging, Installation and Removal
- ITM Upgrade Projects
- SW and User Experience Testing
- Remote Managed Services
- ITM Reboot
- Application SW updates
- Operating System SW updates
- Content Delivery
- Asset Control
- Electronic Journals
Engineering Services
You Need
ATM Support
We Deliver
- First Line and Second Line Maintenance for ATMs
- ATM Staging, Installation and Removal
- ATM Upgrade Projects
- SW and User Experience Testing
- Remote Managed Services
- ATM Reboot
- Application SW updates
- Operating System SW updates
-
- Content Delivery
- Asset Control
- Electronic Journals
Infraestructure Support
You Need
ATM Support
We Deliver
- First Line and Second Line Maintenance for ATMs
- ATM Staging, Installation and Removal
- ATM Upgrade Projects
- SW and User Experience Testing
- Remote Managed Services
- ATM Reboot
- Application SW updates
- Operating System SW updates
-
- Content Delivery
- Asset Control
- Electronic Journals
Managed Services
You Need
ATM Support
We Deliver
- First Line and Second Line Maintenance for ATMs
- ATM Staging, Installation and Removal
- ATM Upgrade Projects
- SW and User Experience Testing
- Remote Managed Services
- ATM Reboot
- Application SW updates
- Operating System SW updates
-
- Content Delivery
- Asset Control
- Electronic Journals
Infrastructure Support
ATM Support
ITM Support
TCR Support
Engineering Services
Managed Services
What can we can help you with
WIFI SOLUTIONS
We will design, install and service a secure and reliable Wi-Fi solution that allows your staff to promote mobile initiatives, inform customers, and monitor behavior.
JACKPOTTING PREVENTION
HTx can ensure your ATM is locked down and secure both from a hardware and software standpoint to defend against physical ATM attacks like jackpotting.
WINDOWS UPDATE
Win7 will no longer be supported as of January 2020. We can provide all the support and expertise you need to upgrade your ATM fleet now to Win10 to maintain security and compliance.
Supported Hardware
0
+
ATMS
1500
+
LOCATIONS SUPPORTED
100
+
TCRS
50000
+
END POINT DEVICES
0
+
SERVERS
12000
+
DESKTOPS
6000
+
PRINTERS
2 hours and 20 mins
MTTR across 172,000+ devices